jiliaap.bet takes your privacy seriously. This policy explains how we protect your information and what rights you have as a user.
1Introduction & Scope
Jiliaap.bet ("jiliaap", "we", "us") is an online gaming platform. This privacy policy explains how we collect, use, and protect your personal information when you use our website, mobile app, or any of our services.
By using any jiliaap service, you agree to this privacy policy. If you have any questions, feel free to contact our support team — we're always ready to help.
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This policy applies solely to services provided by jiliaap.bet. Third-party payment providers and game providers may have their own privacy policies.
2What Information We Collect
Jiliaap collects two types of data — what you provide directly, and what is collected automatically as you use our services:
| Data Type |
Example |
How We Collect Information |
| Identity Information |
Name, date of birth, national ID number |
Registration Form |
| Contact information |
Email, mobile number, address |
Registration Form |
| Financial Information |
Payment methods, transaction history |
During payment processing |
| Usage Information |
Game history, login times, betting patterns |
Automatic |
| Device information |
IP address, browser, operating system |
Automatic |
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As part of KYC (Know Your Customer) verification, we may request a copy of your national ID or passport. This is required to comply with international gaming regulations.
3How we use your data
Jiliaap uses your data solely for the following purposes:
- Account Management: To create, verify, and manage your account.
- Service delivery: For managing gaming features, processing payments, and running promotions.
- Security assurance: To prevent fraud, money laundering, and other illegal activities.
- Customer Support: To address your questions and resolve any issues you may have.
- Legal obligations: To comply with applicable laws and regulations.
- Service improvement: Analysing usage data to improve your platform experience.
- Contact: To keep you informed about important updates, promotions, and offers (you can opt out at any time).
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We never sell or share your personal data with third parties for advertising purposes.
4Data Sharing Policy
Jiliaap may share your personal information with third parties only in the following limited circumstances:
- Payment providers: To process transactions with Mobile Pay, Nagad, Rocket, or your bank — only the minimum necessary information is shared.
- Game Provider: Minimum information required to operate the game.
- Law enforcement agencies: When required by court order or legal obligation.
- Audit firm: For license compliance verification.
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jiliaap never shares your information with third parties for marketing or advertising purposes. This is a core principle we stand by.
5Cookies & Tracking Technologies
Jiliaap's website and app use cookies and similar technologies to enhance user experience and maintain platform functionality.
Essential Cookies
Required for login sessions, security, and core site functionality. Disabling these may cause the site to not work properly.
Analytics Cookies
To understand which pages are used most. This is optional — you can disable it from your browser settings.
Preference Cookies
To remember your language, theme, and other preferences. This is also optional.
Security cookies
Used to detect bots and fraud. Required to keep your account secure.
You can manage or delete cookies at any time through your browser settings.
6Data retention & security measures
Jiliaap follows industry-leading standards to keep your data secure:
- SSL/TLS encryption: All data transmissions are encrypted with 256-bit SSL.
- Encrypted Storage: All sensitive information stored in our databases is encrypted.
- Two-factor authentication (2FA): An extra layer of security at login.
- Regular Security Audits: Regular system audits conducted by third-party security experts.
- Limited Access: Only authorized personnel can access your information.
Retention Period: Your data is retained for as long as your account remains active. After closure, it may be kept for up to 5 years as required by law, after which it is permanently deleted.
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In the event of a security breach, we will notify affected users within 72 hours.
7Your rights
You have the following rights regarding your personal information on the jiliaap platform:
1
Right to Access
You have the right to know what information we have collected about you and how it is being used.
2
Right to Rectification
If any of your stored information is incorrect or outdated, you can request that it be corrected.
3
Right to erasure
Under certain conditions, you may request that your data be deleted. Some information may need to be retained due to legal obligations.
4
Right to Object to Processing
You may object to marketing communications or certain types of data processing.
5
Right to Data Portability
You can request the information we hold about you in a structured, portable format.
To exercise these rights support@jiliaap.bet Email us at. We typically respond within 30 days.
8Children's Privacy
Jiliaap strictly does not provide services to anyone under the age of 18. We do not knowingly collect personal information from minors.
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If we become aware that a minor's data has been collected inadvertently, that data will be deleted immediately and the account will be closed.
9Policy changes & updates
Jiliaap may update this privacy policy from time to time. When changes are made:
- The "Last updated" date at the top of this policy will be revised accordingly.
- You will be notified of significant changes via email or in-app notification.
- Continued use of the service after any changes will be considered acceptance of the updated policy.
10Contact Us
For any questions, concerns, or to exercise your privacy rights, please get in touch with us:
Email
support@jiliaap.bet
Live Chat
Available in Bengali 24/7
We typically respond to emails within 24–48 hours. For urgent matters, please use live chat.